I help executives who have business development issues, adoption of digital transformation, commitment of their employees and closeness to their customers. I speak at the level of the executive committee on strategic alignment. I work with the teams to implement service offers, customer relations, the adoption of digital tools, collaboration between teams for a constant improvement of the customer experience. My dual professional experience as an executive and advisor ensures that I understand the strategy and implement projects in a very operational manner. My assignments take place in companies of all sizes and in a wide variety of sectors, as I free myself from business benchmarks to bring a fresh perspective to the executive. Companies: subsidiaries of international groups, ETI, SMEs and start-ups Sectors: ICT, business services, air transport, Med Tech, security, microbiology, advanced industry, renewable energy
The pillars of my experience
GAIN AGILITY, HUMAN AND OPERATIONAL, TO IMPROVE PERFORMANCE AND COMMITMENT
The management of cross-cutting projects is the first lever that allows the organization to gain agility, human and operational. Cross-cutting collaboration helps to change the role of managers by broadening their scope of action and trains employees to engage, cooperate, experiment with collective intelligence in their daily lives.
I complete with an innovative and proven approach (TEEP®) that allows a manager to evaluate, analyze and develop his know-how - behaviors in multiple operational situations. The restitution, which I carry out, helps them to become aware of the impacts of their positions and behaviors on the operational effectiveness of their employees, individually and collectively.
【I am trained and certified TEEP® management】
My service offer
DEPLOY THE ORGANIZATION'S TRANSFORMATION STRATEGY - IMPLEMENT CROSS-CUTTING PROJECTS AND EVOLVE MANAGERIAL POSTURES
I work by piloting 3 to 4 very concrete projects that affect employees to improve their work in their daily lives and positively impact the relationship with customers. These projects are, on purpose, managed separately, and then converge, because they are interdependent. Employees become aware of the value of interactions and gradually learn to work together in a collaborative way, more transversal.
The approach consists of operating multidisciplinary mini teams on projects
Topics to address are based on business needs…
• Collaborative work on market positioning and ecosystem analysis
• Improved unified customer focus, customer culture and customer experience.
• Awareness of the impact of relationships between services when analyzing customer journeys
• Dynamics, business performance, customer relationship, operational excellence, collaborative spirit
This is the momentum for the management to carry out its TEEP evaluation® management, by me
- By the Digispin qualification : Bronze
- By offering predefined services : No