Passionate about human relations and the management of business and IT projects, I put my energy to use with teams that have chosen to challenge the established order. In order to be efficient on daily, continuously and to maximize the impact of what they offer to the market. #innovation #stratégie #conduite #agilité #efficience change #sens - Digital #Humain
The pillars of my experience
-> Project management skills: audit of operational, managerial and IT tools - Help with strategic vision clarification - Implementation assistance - operational monitoring - Support for change management - Budget monitoring, Reporting, KPI
-> Business areas:
- Front office - customer relationship management (marketing, sales, customer service, e-commerce)
- Back office - integrated business management (customer repository - product, purchasing, production, supply chain, business management, finance)
-> Knowledge tools: Customer Relationship Management (Adobe Campaign, MS Dynamics, Sage, Salesforce) / Enterprise Resource Planning (M3, Movex, Cegid Business Retail) / Property Management System (Fols) / Cloud (Azure - Microsoft)
-> Methodological knowledge: Balanced Scorecard (Balanced Dashboards, Robert Kaplan - David Norton), Operational Dashboards (Alain Fernandez), SCRUM (Agile Complex Project Management Method)
Some customer references: ANIA (National Association of Agri-Food Industries, ANMF (National Association of French Leadery), ADEPALE (Association of Companies of Advanced ALimentary Products) MEDEF (French Business Movement), ACCOR, CHANEL, HERMES, ADAGIO, BFM (French Mutualist Bank), EBP Informatics, PMU, VIVARTE, VERSPIEREN...
My service offer
Fascinated by the potential of digital and information systems, I decided 20 years ago to make it my profession.
I accompany my clients, from all sectors of activity and various sizes of companies, on various topics, organizational and digital transformation. Not only because I like challenges but also because I like to learn through this job. Especially thanks to the teams involved, who disclose their knowledge to me and allow me to brainstorm with them. Then deliver with them.
My added value is to accompany you to take the time to step back and reflect together. In order to identify levers, objectives and priorities. And to concentrate on it, until we reap the rewards.
#Innovation #CRM #E-commerce #ERP #Processus #Amélioration Continues #BI #Big Data #IA #Expérience - Customer Satisfaction #Implication and Employee Satisfaction #Performance #Digital #Travail Team Projects
- By the Digispin qualification : Bronze
- By offering predefined services : No